GIFT CARD

Returns & Refunds

At Pretty Pink Jewellery, we hope you love your purchase. However, if for any reason you are not completely satisfied, we are happy to offer returns in accordance with your statutory rights under UK consumer law.

Returns Eligibility

You have 14 days from receiving your order to notify us that you wish to return your item. Once your return is authorised, you have a further 14 days to send the item back to us.

To be eligible for a return, items must be:

- unworn, unused, and in the same condition in which they were received;
- returned with all original packaging, tags, and presentation materials; and
- accompanied by proof of purchase.

Please do not send your purchase back unless instructed to do so by our team.

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty, damaged, misdescribed, or not fit for purpose.

Non-Returnable Items

For reasons of hygiene and customer safety, all pierced earrings, including earring pendants and earring sets, are strictly non-returnable and non-exchangeable unless faulty.

Gift cards are non-refundable.

Personalised, bespoke, customised, or made-to-order items created specifically to a customer’s requested specifications are non-refundable and non-exchangeable unless faulty.

Partial Refunds

In certain circumstances, only partial refunds may be granted, including where:

- jewellery is returned with signs of wear, damage, or alteration not present at the time of sale;
- items are incomplete or missing original packaging; or
- returns are made outside the stated return period without prior agreement.

Refund Process

Once your return has been received and inspected, we will notify you by email to confirm receipt of the item and whether your refund has been approved.

Approved refunds will be processed to your original payment method within a reasonable number of working days. Please note that processing times may vary depending on your bank or card provider.

Late or Missing Refunds

If you have not received your refund, we recommend first checking with your bank or credit card provider, as processing times can vary.

If you have done this and still have not received your refund, please contact us at hello@prettypinkjewellery.com.

Sale Items

Sale or promotional items are non-refundable unless faulty, damaged, or not as described in accordance with your statutory rights.

Exchanges

We only replace items if they are defective or damaged. If you believe your item is faulty and would like to request an exchange for the same item, please contact us at hello@prettypinkjewellery.com.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of your return.

If the item was not marked as a gift, or the order was shipped to the purchaser before being gifted, any refund will be issued to the original purchaser.

Return Shipping

To arrange a return, please contact us first. Approved returns should be sent to:

Pretty Pink Jewellery
16 Rutland Square, Basement
Edinburgh
EH1 2BB
United Kingdom

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Original shipping charges are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount where applicable.

For items valued over £50, we recommend using a tracked and insured delivery service, as we cannot guarantee receipt of returned items.